Ordering & Payments
How do I place an order on the Lucky Fours website?
How do I place an order on the Lucky Fours website?
Visit our official website, browse our watch collections, and select your preferred watch. Click 'Add to Cart' and proceed to checkout. Fill in your shipping details, choose a payment method, and complete the transaction. You will receive an email confirmation with your order details once the payment is processed.
What payment methods does Lucky Fours accept?
What payment methods does Lucky Fours accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Afterpay. All transactions are securely processed to protect your financial information.
Can I modify my order after I’ve placed it?
Can I modify my order after I’ve placed it?
If your order has not yet been processed for shipping, contact customer support to request modifications, such as changing the color of your watch or updating the shipping address. Once the order is processed, modifications are no longer possible.
Customer support: hello@luckyfours.com
Can I cancel my order after placing it?
Can I cancel my order after placing it?
If your order has not yet been processed, you may request a cancellation by contacting customer support. If the order has already been shipped, you will need to follow the return process once it arrives.
What should I do if I didn't receive a confirmation email or tracking number?
What should I do if I didn't receive a confirmation email or tracking number?
Check your spam or junk folder. If it’s not there, contact customer support with your order details to ensure your order was processed correctly. In many cases, an incorrect email address may have been entered at the time of purchase, and our team will assist in updating it for you.
Customer support: hello@luckyfours.com
What currency are the prices on your store listed in?
What currency are the prices on your store listed in?
All prices on our store are listed in USD (United States Dollars). If you are shopping from outside the U.S., your bank or payment provider may apply a conversion rate based on your local currency.
What if I was incorrectly charged for mhy order?
What if I was incorrectly charged for mhy order?
Contact customer support with your order details, and we will review the transaction to ensure you receive the correct pricing.
Shipping & Delivery
What shipping options does Lucky Fours offer?
What shipping options does Lucky Fours offer?
We provide two shipping options:
- Free Standard Delivery: 7-12 business days
- Expedited Delivery: 5-8 business days
All orders require 1-3 business days for processing before shipping. Weekends and holidays are not included in these timeframes.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number on our tracking portal to get real-time updates on your shipment’s status.
Tracking portal: https://luckyfours.com/apps/parcelpanel
Why isn’t my tracking number updating?
Why isn’t my tracking number updating?
Tracking information can take up to 72 hours to update. If there is no movement after this period, contact customer support for assistance.
Customer support: hello@luckyfours.com
My package is delayed or seems lost. What can I do?
My package is delayed or seems lost. What can I do?
If your package is delayed beyond the estimated delivery time, check the tracking details. If the tracking status does not change, contact customer support. Lost packages may be eligible for a replacement or refund, subject to verification.
Customer support: hello@luckyfours.com
My tracking status shows 'Delivered,' but I haven’t received my order. What should I do?
My tracking status shows 'Delivered,' but I haven’t received my order. What should I do?
Check with neighbors, your mailbox, and the local post office. If you still cannot locate the package, contact customer support to initiate an investigation.
Customer support: hello@luckyfours.com
Can I upgrade my shipping to express?
Can I upgrade my shipping to express?
Yes, if your order has not yet shipped, you can contact customer support to upgrade to express shipping for an additional fee.
Customer support: hello@luckyfours.com
What should I do if my order is returned to the sender?
What should I do if my order is returned to the sender?
If your order is returned due to an incorrect address, contact customer support to arrange a reshipment. Additional shipping charges may apply.
Customer support: hello@luckyfours.com
What if my package is stuck in customs?
What if my package is stuck in customs?
Customs processing times vary. If your package has been delayed in customs for more than a week, contact customer support for assistance.
Customer support: hello@luckyfours.com
What should I do if my order has been returned to the sender by the carrier?
What should I do if my order has been returned to the sender by the carrier?
If your order was returned due to an incorrect address or carrier issue, contact customer support to arrange reshipment. Additional fees may apply.
Customer support: hello@luckyfours.com
What should I do if my package is delayed due to customs issues?
What should I do if my package is delayed due to customs issues?
If your package is delayed at customs for more than a week, contact customer support to check if additional information or action is required.
Customer support: hello@luckyfours.com
What is Shipping Protection, and should I purchase it?
What is Shipping Protection, and should I purchase it?
Shipping Protection is an optional add-on available at checkout that provides full coverage for lost, stolen, or damaged parcels. If you choose to purchase Shipping Protection, we will replace or refund your order in the event of any shipping issues. However, if you opt out of Shipping Protection, Lucky Fours is not responsible for lost, stolen, or damaged packages once they have been shipped. We highly recommend adding this coverage for peace of mind.
Returns & Exchanges
What is the Lucky Fours return policy?
What is the Lucky Fours return policy?
If you need to return your order, just let us know within 14 days of delivery, and we'll be happy to assist you!
How do I initiate a return?
How do I initiate a return?
Contact customer support with your order details to receive a return label. Once we receive the returned product, your refund will be processed within 3-5 business days.
Customer support: hello@luckyfours.com
Can I exchange a watch for a different model?
Can I exchange a watch for a different model?
Yes, exchanges are allowed, but a $15 USD exchange fee per item applies. If the new watch is of higher value, you will need to pay the price difference.
Why am I being charged for a return shipping label?
Why am I being charged for a return shipping label?
Since we offer our watches at highly affordable prices, we operate on low margins, making it financially difficult for us to cover return label costs. To keep our prices accessible while still providing a smooth return process, the cost of the return label is deducted from the refund. We appreciate your understanding and are happy to assist with any questions!
Product & Quality Assurance
What should I do if my watch arrives damaged or defective?
What should I do if my watch arrives damaged or defective?
Contact support with a video or photos showing the issue. We may offer a replacement or a refund, depending on the situation.
Customer support: hello@luckyfours.com
What happens if I receive the wrong item?
What happens if I receive the wrong item?
If you receive an incorrect watch, contact customer support immediately with photos. We will correct the issue by sending the correct product.
Customer support: hello@luckyfours.com
How should I maintain and care for my watch?
How should I maintain and care for my watch?
Keep your watch dry and avoid exposing it to extreme temperatures. For metal bracelets, wipe with a soft cloth regularly. For leather straps, avoid prolonged water exposure.
Promotions & Discounts
How do I mix and match watches for a promotion?
How do I mix and match watches for a promotion?
If a promotion allows mix-and-match selections, simply add your desired watches to the cart, and the discount will automatically apply at checkout. In some cases, you may need to add multiple watches and then remove any you do not wish to purchase—the discount will still be applied correctly. Please note that watches priced over $150 are not eligible for our BOGO sale. However, if you add a watch over $150 to your cart, you may select a watch under $150, which will be included at no additional cost.
Can I use multiple discount codes on one order?
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. However, you may use a single discount code in conjunction with our BOGO sale.
Customer Support & Policies
How do I contact Lucky Fours customer support?
How do I contact Lucky Fours customer support?
You can reach us via email at hello@luckyfours.com. Our team responds within 24 hours.
Why was my order flagged for fraud?
Why was my order flagged for fraud?
For security purposes, orders with a fraud risk score above 50 may be automatically canceled and refunded. To protect our customers and business, we maintain a strict policy against processing high-risk orders and are unable to proceed with them under any circumstances.
Warranty & Repairs
Does Lucky Fours offer a warranty on its watches?
Does Lucky Fours offer a warranty on its watches?
Yes, all Lucky Fours watches are covered by a 12-month warranty, ensuring protection against manufacturing defects across our entire collection.
Can I purchase an extended warranty for my watch?
Can I purchase an extended warranty for my watch?
Currently, we do not offer extended warranties, but our customer support team is available for assistance with any product concerns.
Customer support: hello@luckyfours.com
My watch stopped working within a few months of purchase. What should I do?
My watch stopped working within a few months of purchase. What should I do?
If your watch stops working due to a defect, contact support with proof of purchase and a description of the issue. If covered under warranty, we will guide you through the repair or replacement process.
Customer support: hello@luckyfours.com
Business & Partnerships
Does Lucky Fours offer wholesale or bulk orders?
Does Lucky Fours offer wholesale or bulk orders?
Yes, we offer bulk purchasing options for retailers and businesses. Contact us for details on wholesale pricing and customization.
Contact: hello@luckyfours.com