Orders & Shipping
When will my order be delivered?
When will my order be delivered?
Orders typically take 1–3 business days to process before shipping.
● Standard delivery: 7–12 business days (after processing)
● Expedited delivery: 5–8 business days (after processing)
Please note that weekends and holidays are not included, and customs inspections may occasionally cause delays.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime here: Tracking Portal.
What if my tracking hasn’t updated?
What if my tracking hasn’t updated?
Shipping carriers sometimes take a few days to update tracking information. If you don’t see movement after several business days, contact our support team for assistance.
What if my order is marked as delivered but I haven’t received it?
What if my order is marked as delivered but I haven’t received it?
Sometimes carriers mark packages as delivered prematurely. Please wait 24 hours, check with neighbors, or your local post office. If you still haven’t received it, contact us at hello@luckyfours.com.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we can usually update your address. Once it’s been shipped, changes aren’t guaranteed, though we’ll do our best to assist.
Can I cancel my order?
Can I cancel my order?
Orders can be canceled only if they haven’t shipped yet. Once shipped, the order cannot be canceled, but you can initiate a return once received.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. All customs duties and taxes are covered by Lucky Fours, so you won’t have to pay extra fees upon delivery.
Can I upgrade to express shipping after ordering?
Can I upgrade to express shipping after ordering?
Yes, if your order hasn’t shipped yet. Contact customer support to arrange the upgrade.
Do you offer shipping protection?
Do you offer shipping protection?
Yes, shipping protection is available at checkout for added peace of mind.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery. To start a return, please contact us at hello@luckyfours.com with your order number.
Do I need to pay for return shipping?
Do I need to pay for return shipping?
Yes, the cost of return shipping will be deducted from your refund. The amount varies depending on your location.
How long does it take to receive my refund?
How long does it take to receive my refund?
Refunds are issued back to your original payment method within 3–5 business days after we receive and confirm your return.
Can I exchange my order?
Can I exchange my order?
Yes, exchanges are available for different models or colors. Please contact customer support to arrange an exchange.
Warranty & Product Issues
Do your watches come with a warranty?
Do your watches come with a warranty?
Yes, all watches are covered by a 12-month warranty against manufacturing defects.
What does the warranty cover?
What does the warranty cover?
● Covered: Movement issues, clasp malfunctions, manufacturing defects.
● Not covered: Normal wear and tear, accidental damage, or water damage beyond the watch’s resistance rating.
What if my watch stops working or is defective?
What if my watch stops working or is defective?
Please contact us at hello@luckyfours.com with a photo or short video of the issue. Our team will review your claim and let you know the next steps. In some cases, we may recommend visiting a watch specialist for repair under warranty.
What if my order arrived incomplete, wrong, or damaged?
What if my order arrived incomplete, wrong, or damaged?
Please contact customer support immediately with photos or details. We’ll resolve the issue promptly by sending the correct or missing item, or arranging a replacement.
Promotions
Can I exchange an item purchased on a BOGO promotion?
Can I exchange an item purchased on a BOGO promotion?
Yes, you can exchange an item purchased through a promotion. Standard exchange fees andshipping charges may apply.
What if I was charged incorrectly for a promotion?
What if I was charged incorrectly for a promotion?
If you believe you were charged incorrectly, contact us at hello@luckyfours.com and we’ll review and correct the issue.
Payment & Orders
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, and Afterpay.
What currency are your prices in?
What currency are your prices in?
All prices are listed in USD. If your local currency is different, your bank or payment provider will handle the conversion automatically.
Do I need an account to place an order?
Do I need an account to place an order?
No, you can check out as a guest.
I lost my order confirmation email. What should I do?
I lost my order confirmation email. What should I do?
Contact us at hello@luckyfours.com and provide your name, email, or shipping address. Our team will locate your order and resend the confirmation.
Gifts & Packaging
Can I send a watch as a gift?
Can I send a watch as a gift?
Yes, our watches make perfect gifts. You can ship directly to the recipient by entering their address at checkout.
Do you offer gift packaging?
Do you offer gift packaging?
Yes, you can upgrade to our Premium Lucky Fours Box, which is designed for gifting and makes the unboxing experience even more special.
Product Care
How do I maintain my watch?
How do I maintain my watch?
● Store your watch in a dry place when not in use.
● Avoid exposing it to extreme temperatures or strong magnetic fields.
● Clean your watch regularly with a soft cloth.
● If adjustments are needed, use a band link remover tool or visit a jeweler.
If you need additional care tips, our support team is happy to help.